Driver FAQs

Welcome to Tranzyt! We're so happy to see that you are interested in delivering with us. The application process is easy and short. You can sign up as a Tranzyt driver online at Tranzyt/driver/apply or download the Driver App on your smartphone.

To get started, enter your name, phone number, email address, and a password. To verify your identity, we'll send a verification code via text to your phone number. Just making sure it's you!

Submit all the information we need to ensure you meet the requirements. If your registration is successful, you must have a valid credit card or debit card. We will charge your card a one time, non-refundable $30 registration processing fee. If you wish to complete your application at a later time, you can sign out of your account and come back later. Any application information you've submitted will be saved!

If you have a promo code, enter it when creating an account. We can't wait to see you as a doer on the road with Tranzyt!

To deliver with Tranzyt, you need to submit the following requirements:

  • A driver profile photo.
  • A valid US driver’s license.
  • Proof of vehicle registration of your personal car.
  • Proof of vehicle insurance of your personal car.
  • Proof of vehicle inspection of your personal car. 

In order to pass the Tranzyt background check, you must be able to meet the standards below:

Criminal Record

  • No felonies or violent misdemeanors in the past 7 years. Felonies older than 7 years will be considered on a case by case basis.
  • No history of multiple violent misdemeanors. If you have any history of multiple violent misdemeanors on your record, despite the number of years that has passed, your application will be considered on a case by case basis.

Driving Record

  • No driving-related convictions for hit-and-run, speeding 100+ mph, reckless driving, street racing, and/or speed contests.
  • No DUI, felony or other drug-related driving violation in the last 7 years.
  • No violations in the past 3 years for driving on a suspended, revoked or invalid license or insurance.
  • No infractions or violations if aged 19 to 22 years of age. Must have at least 2 years of clean and unrestricted driving experience.
  • No more than three minor violations in the past 3 years including accidents, traffic light violations, speeding, or moving violations if between 21 and 23 years of age.

If you have one of these instances on your record, we suggest that you do not move forward with the background check or application. If you have a felony or multiple violent misdemeanors that are older than 7 years old on your record, please reach out to Tranzyt to confirm your eligibility before proceeding.

Before we begin a background check, we require your consent. To start the process, we require Drivers to provide a valid driver’s license and Social Security Number. (A minimum of one year U.S. licensing history and at least 19 years of age).

In regards to having a clean criminal history, Tranzyt drivers will be required to pass a thorough background check to maintain a safe experience on the road. Applicants who have a spotty criminal record with felonies, violent crimes, sexual misconduct, or are registered sex offenders won’t be permitted to deliver for Tranzyt.

There will also be a Motor Vehicle Record (MVR) Check. Drivers must have a safe and clean driving record and be able to meet the following requirements:

  • At least one year of U.S. licensed driving experience.
  • No major violations within the past seven years. This includes DUIs, reckless driving, or failure to stop.
  • No more than three minor violations in the past three years. This includes speeding tickets and minor traffic infractions.

Protecting your personal information is our priority. We store your data in an encrypted format. Your information will never be shared with third parties without your consent. If you require any further information, feel free to contact us at DriverSupport@Tranzyt.us and we’ll get back to you as soon as possible.

Yes, you will receive a copy of your background check at the same time our team receives the results.

If the background check is less than 3 months old, you may submit it to our team for review. If the background check meets our company standards, you will be allowed to waive Tranzyt’s background check. Our team may request you move forward with a new background check if your existing report does not meet our requirements.

No minimum vehicle standards, no matter what vehicle you drive. However, your vehicle must be registered and insured to qualify as a Tranzyt vehicle. Your vehicle needs to meet the following requirements to ensure that it is ready for the road

  • Vehicle must be no more than 23 years old.
  • Good mechanical condition.
  • Must not contain commercial branding.
  • Vehicle must be registered and insured.

Additionally, you’ll be required to present the following documents when applying:

  • A driver profile photo.
  • A valid US driver’s license - Permanent (We do not allow permit-holders to become Drivers)
  • Proof of vehicle registration of your personal car.
  • Proof of vehicle insurance of your personal car.
  • Proof of vehicle inspection of your personal car.

Registration Fee

You will be asked to enter your credit card or debit card information during your online registration. If your registration is successfully processed, you will be charged a non-refundable $30 registration processing fee.

Please note, payment of the registration fee does not guarantee placement as a Driver on the Tranzyt platform.

We process prospective Doers by reviewing the criteria submitted during the registration process. You may not create multiple user accounts or re-register after an unsuccessful registration attempt, per our Terms of Service.

If you don’t see your vehicle listed, please contact us at support@tranzyt.app, letting us know the make and model of the vehicle you are trying to register.

No, drivers will be paid for the time from the start of the delivery to the end of the delivery. You will not get paid for the time it takes you to arrive to the pickup location or for your post-delivery travel.

To transfer your earnings, you must have a checking account with a financial institution. Enter your bank information in the Driver Bank Information. Always keep this information updated so that your deposits transfer without delay. All payments will be sent through direct deposit on Mondays and usually show up in your account within 1-3 business days. We only transfer earnings to Personal Checking Accounts. We cannot deposit to saving accounts, business accounts or prepaid debit cards even if they accept direct deposits.

It’s a piece of cake to add your bank information! Just make sure you enter the correct information.

To get started:

  • Sign in to the Driver App.
  • Tap Menu.
  • Tap Payment.
  • Enter your bank information under the Add Bank Account header.
  • Enter your Name, Routing Number and Account Number in the appropriate boxes
  • Tap 'Submit' and you’re all set!

You can edit your bank account information at any time. Go to Menu>Tap Payment>Tap Edit>Edit Bank Account> Save. That's it!

As a Tranzyt Driver, you should have access to a smartphone: You'll be managing your deliveries through our Tranzyt Driver App, which is compatible with iOS or Android. Get the app on the Apple App Store or Google Play and you’re ready to go! We do not have a Windows application at this time. You must have iOS 9.0 or later, or Android version 4.3 or later. The Tranzyt Driver app requires a cellular connection, and your device (iOS or Android) must be supported by Tranzyt to deliver. We don't support Wi-Fi-only devices (like Wi-Fi-only iPads).

Tranzyt is a Mobile App that enables drivers to make meaningful income. All Tranzyt drivers are independent contractors and manage their accounts according to their deliveries and earnings. We offer doers reliable earnings and flexible hours. Be your own boss today and choose when you work and make money! Sign Up Now

Yes! How much you earn is entirely up to you and how active you wish to be as a Tranzyt driver.

Once your account is active, log into the Tranzyt Driver app and start earning.

After you’re verified as a Driver, download the app, log into your account and you’ll start receiving delivery requests. Tap to accept and start making as much money as you want by accepting delivery requests. Regularly accepting requests means that you will be assigned more trips in the future. Once the delivery request is accepted, you’ll receive the sender’s information on your Tranzyt Driver App screen. You will be able to see the details of the item(s) that you will be delivering. To view the details, click on Details next to the item size. Once you pick up the item, verify the item details and start your trip. Follow your navigation system as your guide to the drop off point. Remember to maintain friendly communication with the sender and recipient. All Tranzyt drivers must maintain a minimum rating of 4-stars in the Tranzyt App to continue as a Tranzyt Driver. These ratings are based on feedback from Senders on every trip.

Every background check is unique to the individual, so the time to complete them varies. In our experience, most background checks take less than 72 hours. However, if you have moved frequently and to many different locations, it may take a few extra days to obtain all your records for review.

Your background check may require additional action with Checkr. You should have received an email from no-reply@checkr.com with instructions, or you can log-in to the Checkr applicant portal to view your status.

Yes we do charge our Drivers for the Tranzyt Background Check Process. Tranzyt asks that Drivers share the cost of the background check with our organization. After completing the background check process, Drivers will receive a complimentary copy of their background check report by email within 30 days of submission. We have found that when offered for free, we have a significant number of applicants that complete onboarding, but never do a single project. This increases our costs of operating the platform. By asking drivers to share the cost, we are ensuring that only drivers that are truly interested in accepting Tranzyt delivery requests move forward. We eliminate the cost of onboarding applicants that are not committed and those savings are put back into our platform. This is one of the reasons Tranzyt is able to offer up to $25- $45 an hour when most of our competitors average $18 an hour.

The background check fee is $30 or $150 if you have lived in the state of New York. In 2019, New York raised the prices of records requests in their state. Unfortunately, the high cost of conducting a background check in the state of New York requires us to charge a higher amount if you are a current or past resident of the state.

Unfortunately, Tranzyt is not able to refund failed background checks.

If you believe that the contents of your background check are inaccurate or incomplete, you may contact Checkr, Inc. (the company that provided the background check to Tranzyt) directly by phone at 844-824-3257 or by using the Checkr applicant portal.

If you have challenges in your past that make you ineligible to join the Tranzyt platform, please don’t continue your application. You will not be reimbursed for a failed background check. Tranzyt will not allow individuals onto the platform if they have felonies, violent misdemeanors, DUIs, or DWIs in the past 7 years. Applicants that are honest in their initial application should not have trouble passing this background check.

A Tranzyt Driver must have a current auto insurance policy that meets or exceeds the minimum requirements in the state where the Tranzyt driver's vehicle is registered. While only your insurance carrier can tell you what coverage is required in your state, many Drivers carry commercial insurance to protect themselves against liability in the event of an accident. Tranzyt recommends checking with your insurance carrier to confirm coverage requirements before delivering any items with Tranzyt.

All pickup truck drivers should carry ratcheting straps and moving blankets in order to safely secure delivery. Some items may include requests for these extra pieces of equipment. Thus, we recommend that you make sure you have the equipment before you go online. Pickup truck drivers may get rejected by the senders if they don’t have the right equipment to secure the item and start the delivery.

There are two types of deliveries

  • Personal.
  • Business.

This means that another driver has accepted the delivery request. The first driver to accept the request will get the delivery.

Tranzyt fees are calculated based on a combination of factors, including mileage and item size. Most local deliveries will pay between $8 and $30. Larger items (“X-Large” size category) can pay up to $45 and even more for delivering an extra item in one Tranzyt delivery.

No, we don’t not accept salvage titles on the Tranzyt platform.

If a driver accepts a delivery request and cancels or does not complete the delivery as scheduled, Tranzyt may temporarily suspend permanently deactivate your Tranzyt account. The first cancellation will be free of consequence. After that, each cancellation you will be charged a $10 fine. If you don’t show up to a scheduled delivery you will be charged a $20 fine. Learn more about our driver cancellation policy.

Yes, you can. We’ll be sending all updates and any action needed in regards to your application to the email address you provided us with. Along with receiving updates, you are able to log into your account via the Tranzyt website or mobile app to update some of your information and check for updates and statuses as well.

The first 3 minutes are free-of-charge to the customer. A timer is already built into the app to record your location so that when the customer is still uncontactable after 3 minutes, you can call or chat with the sender/recipient to confirm the location and inform them that you have arrived at the pick-up/drop-off location. Don’t worry, your waiting time is counted.

The size of delivery items are separated into 5 main size categories with different weight ranges within each item size category.

Small Item -Fits in the front seat of a car

Weight: Up to 20 lbs.

Size: (L20”xW15”xH20”)

Medium Item -Fits in the backseat of a car

Weight: Up to 40 lbs.

Size: (L30”xW20”xH30”)

Large Item -Fits in a SUV or hatchback

Weight: Up to 100 lbs.

Size: (L55”xW35”xH40”)

X-Large Item -Fits in a van or pickup truck

Weight: Up to 230 lbs.

Size: (L100”xW50”xH60”)

Never fear! The chances of this happening are rare! Firstly, all drivers should clearly check item descriptions on the app as well as check the item in-person prior to starting the delivery. However, if you do find yourself caught in a situation like that, please inform us immediately by calling us at +1 888-Tranzyt. Also email a photo of proof at support@tranzyt.app. Our support team will assist in the investigation of this matter.

No, you are not allowed to accept any other items if they aren’t added to the delivery item details. We recommend that you kindly ask the sender to add that item to the main item details as another item to deliver.

Every driver must verify the items they’re receiving before they start the trip. If the driver finds out the item doesn’t match the actual item based on the details entered by the sender, please take a photo of proof and email us at support@tranzyt.app immediately for your reference then kindly ask the sender to give you the correct item or to update the photo of the item. If the sender refuses, please cancel the trip and select (Incorrect item) from the list. If there are any issues, please contact us at +1 888-Tranzyt and our reliable support team will assist you in this matter.

No we do not factor in parking charges. Our policy is the customer must meet the driver at vehicle. So it is in your own discretion to find a car park that has extended grace period and to call the customer prior to arrival to ensure a smooth and quick delivery.

Maybe in the near future! As of now, we are only accepting Philadelphia drivers to work with Tranzyt.

Please be aware of the customer updates that you may receive. Our customers are allowed to make some updates on their delivery like pick-up/drop-off locations, sender/recipient information or request the return of an item. Your earnings will be updated if there are any changes at the end of your trip.

The first 3 minutes that you’re waiting for the customer will be free-of-charge to the customer. However, for customers that do not show up after the 3 minutes, the system will automatically start charging them. If the sender does not show up after 5 minutes you are able to cancel the trip. Also, if the recipient does not show up after 5 minutes you are able to request a return item and select the reason of your return request. The sender either accepts your return request or adds more time (up to 10 minutes). If the 10 minutes passed, the sender will be notified that you’re heading back to return the item.

NO, you CANNOT deliver with Tranzyt if you are driving a rental vehicle.

While Tranzyt protects property damage for each item, drivers are responsible for all liability and claims arising from their performance relative to the item and its delivery. Drivers must also provide Tranzyt with the necessary contact information of their insurance carrier in the event of a motor vehicle accident or other liability claim related to the item. Please remember that you should never deliver any damaged items! Contact us at +1 888 - Tranzyt and we will assist you on what to do.

If there is a chance that you could not make it on time as per requested on the delivery details, you must notify Tranzyt team support immediately so that we can effectively find the best solution and update the customer if there’s any delay. It is unacceptable to be late without informing us.

Our drivers’ job scope is limited to only delivering items from door to door. Do note that Tranzyt will not handle problems or compensate for any issues that had occurred for a delivery trip that a customer requests of the Driver outside of the Tranzyt system.

Usually, the customers will indicate the kind of items that they need delivered, especially when the item is sensitive in nature. However, if you are really unable to do the delivery, kindly explain to the customer and request for him/her to cancel the delivery request then select other and type the reason.

You are required to contact us at +1 888-Tranzyt or email us at support@tranzyt.app to report that immediately. We will charge you a $10 fee to send you a new one.

We will run various reward programs from time to time for our drivers to participate. Please follow us on Tranzyt Drivers’ Instagram & Facebook to receive information with regards to rewards program.

You may terminate your account at any time by simply closing it following the instructions on the app or Website. There will not be any penalty charges. However, we will like to encourage our drivers to stay with us as we grow our community of customers and drivers. We also hope to hear your concerns and suggestions so that we can constantly improve our business and continue bringing value to you.

Please ensure that your phone is sufficiently charged before you accept any delivery requests. Following our standard procedures, we need our drivers to be contactable so that we can efficiently resolve any issues that may happen during the delivery. You are responsible to complete the delivery even if your phone runs out of battery. If you know that your battery is about to die, please charge it as soon as possible.

Cancellations can’t always be avoided. We encourage Senders to cancel as soon as possible, ideally before you’ve started driving towards the Pickup Location. However, if you are already on your way, you’ll be notified of the cancellation and will be paid a courtesy payment.